Event details: On 27/05/2021 users experienced degraded service on app.surfly.com.
There were some unexpected session disconnects in the EU region and inability to start sessions globally for short durations a few times between 09:59 CEST and 13:02 CEST on 27/05/2021. Slowness of app.surfly.com was also experienced during the same durations.
Root Cause Analysis: With the start of business hours in European region and the ongoing business hours in the Asia region, the usage of app.surfly.com increased rapidly. The load was higher than expected.