Session Creation Problems on Regional Nodes

Incident Report for Surfly Public Cloud

Resolved

Incident has been resolved and all services are up and running at full capacity again.

Posted May 30, 2020 - 22:15 CEST

Monitoring

Failover completed, services are up again and we are working hard to restore full operation perforamnce.

Posted May 30, 2020 - 14:17 CEST

Identified

A connectivity issue at the regional node seems to be the problem. Falling over to a backup server.

Posted May 30, 2020 - 14:15 CEST

Investigating

Some clients report issue's with creating new sessions - we are investigating the issue.

Posted May 30, 2020 - 12:45 CEST

This incident affected: General Service Availability and Regional Service Availability (Surfly Singapore).