Session Creation Problems on Regional Nodes

Incident Report for Surfly

Resolved

Incident has been resolved and all services are up and running at full capacity again.

Posted May 30, 2020 - 22:15 CEST

Monitoring

Failover completed, services are up again and we are working hard to restore full operation perforamnce.

Posted May 30, 2020 - 14:17 CEST

Identified

A connectivity issue at the regional node seems to be the problem. Falling over to a backup server.

Posted May 30, 2020 - 14:15 CEST

Investigating

Some clients report issue's with creating new sessions - we are investigating the issue.

Posted May 30, 2020 - 12:45 CEST

This incident affected: General Service Availability and Regional Service Availability (Surfly Singapore).